Terms of Use:

SIA Gaisma un Serviss, REGISTRATION NO. 50003948371, ADDRESS Strazdumuižas iela 80, Riga, LV-1024, hereinafter - the online store - provides the content available on the website and supplies goods in accordance with the Terms of Use set out below.

1. General provisions

If a consumer purchases goods through the website, such a mutual agreement is deemed to be a Distance Contract and is subject to the legal norms of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations "Regulations Regarding Distance Contracts", and others.

2. Placing orders

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all the required fields and select the most suitable delivery method. The total cost of the order, including delivery, is then shown on the screen. Complete the payment to finalise your order.

3. Payment terms

The settlement currency on the website is the euro. Purchases can be paid for using the following payment methods, provided by the payment platform makecommerce.lv, Maksekeskus AS:

Latvian online bank payments: Swedbank, SEB, Citadele and Luminor
Estonian online bank payments: Swedbank, SEB, Luminor
Lithuanian online bank payments: Swedbank, SEB and Luminor
Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, Pohjola, POP Pankki, S-Pankki, Säästöpankki
Visa/Mastercard card payments
NB! When paying via online bank, confirm the order and click the "Return to merchant" button.

The personal data required to process payments is transferred to the licensed payment institution Maksekeskus AS.

The contract enters into force upon successful payment to the online store's bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.

4. Delivery terms

Goods are delivered only within Latvia. The Buyer can choose collection from our office and warehouse in Riga, Piedrujas iela 18 (free of charge, by prior arrangement), delivery to a parcel locker (Omniva, DPD, Venipak or Unisend, from €2.41) or courier delivery to the specified address (€9.00). Delivery costs are shown before the order is confirmed.

Delivery times, counted from receipt of payment: Jung products – 5–10 working days, products of other brands – 15–25 working days. If an order contains products of different brands, the longest delivery time applies. If delivery is delayed, the online store will inform the Buyer, and the Buyer has the right to cancel the order and receive a full refund. More information: Delivery.

5. Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days of receiving the Goods. The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose; the consumer is responsible for preserving the quality and safety of the goods during the withdrawal period. If the goods are used improperly or damaged, handled carelessly during use or not in accordance with the instructions, if the original packaging has been lost, or if its packaging is substantially damaged, the online store has the right to reduce the refundable amount in proportion to the reduction in the goods' value.

To exercise the right of withdrawal, the Customer must submit a withdrawal form completed electronically or physically (Download - Withdrawal form), sending it to the email address shop@wattpro.lv within 14 days of receiving the goods.

The Buyer bears the cost of returning the goods, except where the reason for the return is that the goods do not match the order (for example, an incorrect or defective product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall, without delay but no later than within 14 days, refund all payments received from the buyer on the basis of the Distance Contract.

The Seller has the right to withhold payment until it has received the Goods from the Buyer or proof that the goods have been returned. If the buyer has chosen a delivery method other than the cheapest delivery option offered by the online store, the online store is not obliged to compensate the excess delivery costs.

The online store is not liable for any delay in performing its obligations, for non-performance, or for any other form of failure to perform that arises due to circumstances and obstacles beyond the online store's reasonable control.

The online store reserves the right to refuse to sell goods and to request the return of goods from the Buyer if the price shown in the online store is significantly lower than its market price due to an error.

6. Consumer rights regarding goods that do not conform to the contract

The online store is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract, or for defects that arise within 2 years of the date the goods are delivered to the customer, or that existed at the time of delivery, provided that such an assumption does not conflict with the nature of the item or the defect. The Buyer must inform the Seller of any non-conformity of the goods without delay, within 2 months of discovering it, i.e. must submit a complaint. The Buyer may submit a complaint by contacting the online store, writing to shop@wattpro.lv.

The online store is not liable for defects that arise after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the goods be exchanged for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall refund to the Buyer all payments provided for in the Distance Contract. The Seller shall provide a written response to the consumer's complaint within 15 days.

The EU harmonised notice on the legal guarantee of conformity is available here: Legal guarantee.

7. Processing of the Buyer's personal data

The online store processes only the personal data that the buyer has entered when ordering goods, such as first name, last name, email, etc.

The online store passes personal data to the transport service provider(s) in order to ensure delivery of the goods.

If you have expressly agreed to receive our marketing communications, including newsletters, we may contact you from time to time to send information about our services and latest offers. For this purpose, we may process the email address you provided when signing up for marketing communications. The Buyer has the option to opt out of marketing communications by notifying us, writing to shop@wattpro.lv.

8. Dispute resolution procedure

On matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The parties shall resolve all disputes arising between the Seller and the Buyer by mutual negotiation or correspondence. If a dispute cannot be resolved by negotiation or correspondence, the parties shall resolve the dispute in a court of the Republic of Latvia in accordance with the laws of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may also be referred for resolution to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.

The Buyer also has the right to turn to the European Union dispute resolution bodies.